IOPS Blame, Misdiagnosis, and Forced Deletion of My Website

Summary

This case documents how repeated IOPS limit warnings were incorrectly blamed on customer websites despite low traffic, leading to misguided troubleshooting, forced deactivation of components, and ultimately the permanent deletion of an entire My Website—with no resolution of the underlying issue.

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Background

After purchasing shared hosting, I hosted two websites on the same account:

First Website (later fully deleted)
Second Website (remained active)

Within months, I began receiving frequent alerts that IOPS limits were being hit, even though:

Traffic was low and stable
No heavy cron jobs or spikes were present
No abnormal usage patterns were visible

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Initial Support Position: Website at Fault

When I contacted Hostinger support regarding IOPS hits:

Support immediately blamed my websites
I was instructed to:

* Deactivate plugins
* Change themes
* Optimize images
* Reduce features

Despite following these steps, IOPS continued to spike.

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Escalation and Blame Assignment to My Website

After repeated complaints, I asked directly which site was responsible.

Support stated:

My Website was causing the IOPS issue

Under pressure and based on this claim, I made a critical decision.

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Permanent Deletion of My Website

To comply with support guidance and stop the IOPS issue:

I fully deleted My Website
All associated files, databases, and configurations were removed

This resulted in:

Permanent data loss
Loss of development time
Loss of future business value

However:

IOPS issues continued even after deletion

This conclusively proved that:

My Website was not the cause
The diagnosis provided by support was incorrect

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Further Testing on Remaining Website

After deleting My Website:

I tested My Second Website in isolation
I:

* Disabled all plugins
* Switched themes
* Reduced functionality

Result:

IOPS limits were still hit

This ruled out both websites as the source of the problem.

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Pattern of Misdiagnosis

The sequence shows a clear pattern:

IOPS issue appears

Websites blamed without proof

Customer instructed to remove functionality

Severe data loss occurs

Issue remains unresolved

No hosting-side responsibility was ever acknowledged during this phase.

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Impact and Losses

As a direct result of this handling:

One complete website permanently lost
Months of development effort erased
Continued hosting instability
Additional troubleshooting burden placed on the customer

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Conclusion

This case demonstrates:

Premature blame without evidence
Misleading technical guidance
Lack of accountability for hosting-level resource issues
Severe customer loss caused by incorrect instructions

The deletion of My Website was a direct consequence of Hostinger’s guidance, and the persistence of IOPS issues afterward confirms the guidance was wrong.