Hostinger Support Misleading Advice & Data Loss

I am publicly sharing my experience with Hostinger due to misleading support, repeated false blame, and significant data loss.

Key Issues:

My website has suffered weeks of connection reset errors, yet Hostinger repeatedly blamed my website, plugins, and configurations without verifying their claims.

Following their guidance, I deleted one entire website (zcashhub.com) and removed 40–50% of assets from another website — causing major financial and operational loss.

Hostinger later confirmed no server-side issues or errors existed on my websites, proving their agents’ guidance was misleading and unjustified.

Live chat was blocked for over 65 hours, preventing me from communicating or escalating in real-time.

Support repeatedly asked for diagnostics I had already provided multiple times, including traceroutes, screenshots, and proofs, yet ignored them and continued shifting blame to Cloudflare, IPv6, and IPs.

Senior management and compliance teams failed to respond in over 15 days, despite repeated escalation.

Impact on Me:

Loss of website assets and functionality

Weeks of operational downtime

Financial loss (including costs to migrate to a new host)

Extreme stress and wasted time

Warning to Others:

Do not blindly follow Hostinger support guidance that involves deleting critical assets or changing core configurations.

Document all chats, screenshots, and tests; Hostinger may ignore your evidence.

Support may mislead, blame you unfairly, and delay resolution, even after escalation.

I am pursuing formal legal and financial compensation for the losses and stress caused by their repeated misleading guidance.